At Asano, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your glasses, here is our simple return and refund process.

Return Eligibility:

• We only accept returns for glasses that are undamaged and unscratched. Any glasses with visible scratches or damage will not be accepted.

• The return request must be made within 7 days of receiving your order.

• Original delivery charges are non-refundable.

Refund Processing:

• Once we receive your returned parcel, we will process your refund or exchange within 2-3 working days.

Need Help?

• If you have any questions, feel free to reach out to us on WhatsApp at           +92 316 4776252.

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How to Return?

Step 1: Pack the Item Safely

• Make sure the glasses are packed securely in their original box or safe packaging.

• Clearly write your Name, Order ID, and Phone Number on the parcel.

Step 2: Ship the Parcel to Us

• You are responsible for arranging the return shipment. You can use any trusted courier service (e.g., TCS, Leopard, or registered post).

• Return shipping charges will be borne by the customer. We do not cover return shipping costs.

Where to Ship?
Name: Asano Returns Department
Address: Ichra Bazar, Pakistani Chowk, Lahore
Telephone Support: +92 316 4776252 (09:00 AM to 09:00 PM, Monday to Saturday)

Step 3: Wait for Our Call

• Once we receive your parcel, our customer care team will call you to confirm the return. After confirmation, we will process your refund or exchange within 2-3 working days.